Although Aurello is not medically certified, we have designed Aurello to meet certain IEC hearing aid standards. We decided to certify the device at the consumer level, making it easier and more cost effective to reach our first 500 users.
Aurello is suitable for those without hearing loss, like any other bone conduction headset on the market. However, as Aurello is a true bone conduction device, those with conductive hearing loss can benefit from using Aurello for both listening to music or amplifying the environment around them.
Aurello is (almost) as easy to use as a regular pair of glasses. Open it and put it on - it turns on! Take them off and close it - it turns off.
Once you get your Aurellos in the mail, simply open the packaging and follow the instrictions to set up your Aurellos for the first time. There will be a link to download the Android or iOS app in the packaging.
We offer technical support based in Singapore, and we honour warranty in our main markets - Singapore and Australia. Any warranty claims outwith these countries will require the customer to bear the cost of shipping to our repair centres in either Singapore or Australia.
To get started, reach out to support@akuos.com
Yes. When you start a call, Aurello Own-Voice Pickup will capture your voice, reduce background noise around you and your voice will be heard loud and clear!
Only if you play music at full blast, people around you may hear something. But we've gone to great lengths to reduce sound leakage to those around you.
Yes. The device is not able to produce perceived hearing levels that exceed legal limits. Aurello is non-invasive, meaning that no surgery is required. It is as safe as any other headset on the market.
Caution should be taken when using the device when operating heavy machinery. Use your Aurello in a safe and familiar environment first, before using it out and about.
